FREQUENTLY ASKED QUESTIONS
We accept Apple Pay, Google Pay, All major debit and credit cards, Shop Pay, Paypal and Afterpay.
Contact us using our online chat, located in the bottom right of your screen, or via email on hello@baseessentials.com.au. Please provide your order number so that we can help you as quickly as possible.
We offer standard and express shipping domestically in Australia. We offer standard international shipping. All orders $50 and over qualify for free shipping! For more details, read our Shipping Policy.
Note: There are currently some delays due to demand for parcels during COVID-19 times.
We aim to dispatch your order within 48 hours of receipt. This may take longer if we are awaiting stock, in which case we'll do our best to let you know!
You will be provided a tracking number from Australia Post via email once your order is shipped.
Yes, within reason and according to our refund policy.
Sign up to Base Rewards and receive points based on your activity that you can redeem and put towards future purchases! Sign up to Base Rewards in the bottom left of your screen.
You can redeem your rewards points by logging into Base Rewards in the bottom left of your screen, and turning your points into a discount code to use when purchasing from Base Essentials. Enter you discount code during the checkout process.
Purity is our number one focus in the products that we produce. We ensure that the highest testing standards are completed on each batch to ensure that the quality of the product is not compromised and that the purity is protected.
We refer to toxin-free products as ingredients that do not contain chemicals known to be harmful to humans or the environment. Our ingredients are all pure plant derived and tested on arrival to ensure premium purity, meaning they are completely unadulterated and full of maximum benefit for you and your wellbeing.
We work with suppliers to ensure the highest quality in all of our ingredients. While we source all of our oils organically, not all of the farms/countries we source from actually have internationally recognised organic standards. What we do know is that we only source from farms that do not use GMOs or pesticides on their crops.
Where organic certification has been provided, we have noted this on each product page.
Yes. All products in our range are cruelty free and vegan friendly.
BEING GOOD, TOGETHER allows us to contribute to worthy causes on your behalf, connecting you to purposeful local and global initiatives, simply by being a part of our Base Essentials community.
For every order you make, we plant a tree with One Tree Planted.
For every order $100 and over, we also donate to Eat Up, providing school lunches to hungry children in need to help them learn, grow and succeed.
For more information on Eat Up, Australia visit our page or go directly to their website at
https://eatup.org.au/
For more information on One Tree Planted, visit our page or go directly to their website at
https://onetreeplanted.org/products/australia