What are your payment methods?
We accept Apple Pay, Google Pay, All major debit and credit cards, Shop Pay, Paypal and Afterpay.
How do I contact you about my order?
Contact us using our online chat, located in the bottom right of your screen, or via our contact form. Please provide your order number so that we can help you as quickly as possible.
What are your shipping methods?
We offer standard and express shipping domestically in Australia. We offer standard international shipping. All orders $50 and over qualify for free shipping! For more details, read our Shipping Policy.
How long will it take to receive my order?
We aim to dispatch your order within 48 hours of receipt. This may take longer if we are awaiting stock, in which case we'll do our best to let you know! See our Shipping Policy for postal times.
How do I track my order?
You will be provided a tracking number from Australia Post via email once your order is shipped.
Can I cancel or return my order?
Yes, within reason and according to our Refund Policy.
What is Base Rewards?
Sign up to Base Rewards and receive points based on your activity that you can redeem and put towards future purchases! Sign up to Base Rewards in the bottom left of your screen.
How do I redeem my Base Rewards?
You can redeem your rewards points by logging into Base Rewards in the bottom left of your screen, and turning your points into a discount code to use when purchasing from Base Essentials. Enter you discount code during the checkout process.
What is a ‘Premium Purity Guarantee’?
Purity is our number one focus in the products that we produce. We ensure that the highest testing standards are completed on each batch to ensure that the quality of the product is not compromised and that the purity is protected.